Role Overview:
As a Locum Success Executive, you will ensure that locums receive value from our platform through a combination of proactive outreach and automated engagement. You will focus on driving satisfaction, adoption, and retention, with enhanced support for high-value locums and LAL Pro subscribers.
Key Competencies:
Results Orientated: Consistently meet or exceed predefined Key Performance Indicator (KPI) targets across relevant areas of responsibility.
Effective Communication Skills: Ability to communicate effectively in both verbal and written forms to communicate with locums as required.
Attention to Detail: Demonstrate superior attention to detail in all aspects of work, ensuring accuracy and precision in tasks and communication.
Computer Literacy: Highly proficient in utilising computer systems, software, and tools relevant to locum success operations including CRM/CSM tools.
Team Collaboration: Proven ability to work collaboratively as a team player with a positive "can-do" attitude, fostering a supportive and inclusive work environment.
Interpersonal Skills: Possess a friendly and empathetic personality, building rapport with customers and team members to facilitate effective communication and problem-solving.
Confidence and Charisma: Demonstrate confidence and charisma in approaching, engaging, and integrating locums, instilling trust and enthusiasm in interactions.
Understanding of Customer Needs: Capable of understanding customer needs and communicating, collaborating and problem-solving effectively to meet those needs as required.
Customer-Centric Focus: Dedicated to delivering an exceptional customer experience, going above and beyond to meet customer needs.
Our ideal Locum Success Executive will have demonstrable experience of the below:
Customer Management:
Data-Driven Insights:
__Health Checks: __
__Upsell & Renewals: __
Collaboration:
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.